A toxic bank manager

What is the root cause?

An aggressive manager. PC pixabay

A banking manager (not a ‘leader) is caught red-handed for being toxic! The video is trending across social media. The bank suspends the manager. 𝗔𝗻𝗱 𝘁𝗵𝗮𝘁 𝗶𝘀 𝗮 ‘𝗯𝗮𝗻𝗱-𝗮𝗶𝗱’ 𝗮𝗽𝗽𝗿𝗼𝗮𝗰𝗵 𝘁𝗵𝗮𝘁 𝗻𝗲𝗲𝗱𝘀 𝘀𝘂𝗿𝗴𝗲𝗿𝘆.

1. 𝗖𝗿𝗼𝘀𝘀-𝘀𝗲𝗹𝗹 𝘁𝗮𝗿𝗴𝗲𝘁𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝗯𝗮𝗻𝗸𝗶𝗻𝗴 𝗮𝗿𝗲 𝘁𝗵𝗲 𝗿𝗼𝗼𝘁 𝗰𝗮𝘂𝘀𝗲. The employees suffer, but the customers suffer more for all mis-selling. Customers across all segments, from retail to wealth management, suffer.
2. Why 𝗱𝗼 𝘀𝘂𝗰𝗵 𝗽𝗲𝗼𝗽𝗹𝗲 𝗯𝗲𝗰𝗼𝗺𝗲 𝗺𝗮𝗻𝗮𝗴𝗲𝗿𝘀? They were super performers in their previous roles, especially in individual/team sales. Selling is different from sales management. The managerial role is different from individual contributors and managing small teams, where they bring the bulk of the business themselves.
3. 𝗪𝗵𝗮𝘁 𝘄𝗼𝘂𝗹𝗱 𝘁𝗵𝗲𝘆 𝗯𝗲 𝗴𝗼𝗶𝗻𝗴 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘁𝗵𝗲𝗺𝘀𝗲𝗹𝘃𝗲𝘀? External aggression is an expression of inadequacy within — fear, shame, anger, all those emotions. — Life is hell for their subordinates; they often ‘numb their emotions.’ As Brene Brown says,’ 𝗪𝗵𝗲𝗻 𝘆𝗼𝘂 𝗻𝘂𝗺𝗯 𝗼𝗻𝗲 𝗲𝗺𝗼𝘁𝗶𝗼𝗻, 𝘆𝗼𝘂 𝗻𝘂𝗺𝗯 𝗮𝗹𝗹 𝗲𝗺𝗼𝘁𝗶𝗼𝗻𝘀.’ including joy, happiness, and peace. — What about their families? They take the stress home and create a toxic atmosphere at home. — What about the rest of the bank? The community? “𝗧𝗵𝗲 𝘄𝗮𝘆 𝘆𝗼𝘂 𝗱𝗼 𝗼𝗻𝗲 𝘁𝗵𝗶𝗻𝗴 𝗶𝘀 𝘁𝗵𝗲 𝘄𝗮𝘆 𝘆𝗼𝘂 𝗱𝗼 𝗲𝘃𝗲𝗿𝘆𝘁𝗵𝗶𝗻𝗴.”
4. 𝗪𝗵𝗮𝘁 𝗶𝘀 𝘁𝗵𝗲 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻’𝘀 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆 𝘁𝗼𝘄𝗮𝗿𝗱 𝗿𝗲𝗰𝘁𝗶𝗳𝘆𝗶𝗻𝗴 𝘁𝗵𝗲𝘀𝗲 𝗺𝗮𝗻𝗮𝗴𝗲𝗿𝗶𝗮𝗹 (𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽) 𝗴𝗮𝗽𝘀? These managers routinely go through their mandated annual manhours of training. It is just a tick in the annual KRA, often with a 5–10% weightage for self & team.
5. 𝗜𝘁 𝗶𝘀 𝘁𝗵𝗲 𝗰𝘂𝗹𝘁𝘂𝗿𝗲. This is the legacy of the leaders & CEOs. They should look in the mirror. Financial performance is not the real indicator. These indicators matter too. #IQ2EQ2SQ
6. It is no surprise that#BFSI is the sector that has not embraced cutting-edge professional development, including executive leadership coaching & coaching education.

I am a former banker. I understand the malaise. I empathize with the bankers, including this aggressive leader. It is not about him, his team, his bank, or banking.

What is the root cause? What is in our collective consciousness?

#banking #bankers #coaching #leadership #team #training #development #happiness #leaders

Originally published at https://www.linkedin.com.