Greetings from Pune…
This morning, at the Bangalore airport:
Indigo announced boarding very early for the 1140 hrs flight. In their effort to ensure punctuality, they often put their passengers to unnecessary difficulty.
Is on-time departure/arrival based on some data points, of based on customer experience? Indigo seem to be missing the whole picture, by not keeping the passenger at the center.
The bus took us to the western end, beyond the Lufthansa cargo flights.
Good weather, smooth drive, no traffic, I was enjoying the drive. (‘No traffic’ only Bangaloreans will understand :) )
Then Nandi Hills appeared on the horizon, usurped my attention. Felt a deep connect.
The bus waited for Indigo staff to complete their security-checks.
For a change, I was happy to stay on. I was enjoying the view of the holy hills.
Later, at Pune, saw this message on one of my fav Whatsapp groups….
#FeelingGrateful
PS: I saw a book on ‘Meditation’ at the bookstall at the airport. I was on a call and hence could postpone the impulse purchase :)
